Super User

Super User

Wednesday, 10 August 2016 11:50

YW 永威

【YW 永威】
 
Everyone has his or her own story, so does YW.
 


YWei Images 01

 

YW found himself in deep depression after he lost his beloved mother and sister in 2 years, so he decided to go on the journey crossing US by bicycle alone. Before that, he’d never done any cycling tour in any trip. The courage was growing very quickly from his sadness and depression of lost.
 

 

YWei Images 02

 

It took 108 days to complete the journey, most of the time YW faced the loneliness in the trip however the feeling of missing his beloved family was much stronger than ever. 「Riding on the trip arranged from Angel」is the book name, and he mentioned many times in the book that this trip is truly arranged by his beloved family. The people he met during the journey, shared together the feeling of lost. The more he shared, he found his more comforted.
 

YWei Images 03

 

 

 

YWei Images 05

 

  In the end of the journey, he instead thinks this trip is the gift from his mother & sister. He is finally released from the sadness and being more positive to the life. As he’d ever said in the book 「Death is not the destination but another beginning. Life is meaningful and lessoned as long as we look behind the things.」

 

YWei Images 06

 

 

 

 

Tuesday, 12 January 2016 16:44

FAQ

 

Q: The tent is supported by the air pillar, what if it’s broken? 

A: The air pillar is made of durable 210T polyester and comes with a set of repaired patch for emergency. The product also comes with 1-year limited warranty. Within the warranty period, we will repair or replace, at no charge, products or parts that prove defective because of materials or workmanship, under normal use and maintenance. To obtain warranty service, please contact us to determine the problem and we will find the best solution for you. 

 

Q: How can I inflate the air pillar without a pump?

A: With our special air valve design, you can easily inflate it with your mouth.

 

Q: Can I pitch up the tent without a bike?

A: Yes. The ÜPON bike tent can also be pitched up with trekking sticks or an additional air pillar. You can also use a tree nearby to support the tent.

 

Q: Is the UPON bike tent resistant to strong wind?

A: Yes. The ÜPON bike tent comes with pegs. We recommend that you peg the tent to the ground in order to ensure stability. The air pillar is designed to bounce back and stay as is against strong wind.

 

end faq

Tuesday, 12 January 2016 16:44

【2015 10/22-10/25 OUTDOOR SHOW 】

2015 10/22-10/25 OUTDOOR SHOW 世貿戶外展

戶外展會報導花絮24期戶外探索(12月刊)

Tuesday, 12 January 2016 16:43

【Awarded by Taipei Cycle d&i award 2014】


TAIPEI CYCLE d&i award is the most presentable award in Asia and a seal that stands for innovative products which blaze new trails in the world of design.
 
In 2014,TAIPEI CYCLE d&i award draws 185 entries from 16 countries and ÜPON was honored to be awarded, that is very inspired and encouraged regarding to ÜPON BIKE TENT.

Tuesday, 12 January 2016 16:39

【Awarded by Red Dot Award 2014】


“Light weight at a minimum of space - with its sophisticated details, the ÜPON fulfills these demands on a bike tent to a high degree.”
 
These credits give ÜPON enough energy to move forward and also prove ÜPON is on the right position in terns of product and market.
 
ÜPON realize that it’s a long and endless journey with these products’ development & promotion, but in faith, ÜPON takes these positive feedbacks as a bright light never extinguished, leading us along the way to the end. ÜPON may encounter difficulties or feel depressed on the way, but still, will constantly move on with the faith. The faith that drives ÜPON further to spread the goodness of ÜPON from Taiwan to the world.

 

Tuesday, 12 January 2016 16:39

Repairs & Returns

 

OUR PRODUCT, OUR WARRENTY

ÜPON submits all of its products to the highest standards of engineering and testing to ensure long-lasting durability in even the most challenging outdoor conditions. Our company proudly takes full responsibility for the high quality of our products.

If you ever find that one of our products doesn't function properly, simply contact ÜPON User Services, or take it to one of our certified dealers. If we find that the product didn't live up to our standards, we'll repair it or exchange it free of charge. In other cases, we'll  provide the necessary repairs for a reasonable fee. Please understand that we will not be able to repair damage caused by unreasonable usage or, in certain cases, the natural lifespan of the product. It is important that you read the user manual for each product before use.

If anything is unclear or a product requires service, we will be happy to answer any questions through ÜPON User Services or any of our certified dealers.

Please e-mail any return questions to This email address is being protected from spambots. You need JavaScript enabled to view it.

  

 

MAKING A RETURN OR EXCHANGE

 

RETURN POLICY

Purchases made directly from ÜPON.com or any of our retail stores must be returned within 30 days of purchase. All items must be returned unused, and unwashed with original packaging and tags.

RETURN RULES

  • We accept returns of product shipped within Taiwan only. We do not accept returns for items shipped internationally.
  • Products must be unused and in good condition with the packaging intact and all documentation included. 
  • Only items purchased through ÜPON.com may be returned to our online store. Items purchased through any of our wholesale partners must be returned to the place of purchase.
  • Items purchased on ÜPON.com may be returned at the ÜPON Taiwan.
  • In the case of items damaged during shipment, please contact our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Clearance items are final sale.

It takes 3 to 5 business days after a package arrives at our warehouse for your return to be processed and a credit to be issued to your account. If the reason for your return is the result of an error by ÜPON, the cost of shipping will be included in your refund. Once your return has been processed you will get an email confirmation.

If you'd like to exchange your items for something else please request a return and place a new order for the product you want at the same time.

ÜPON cannot be held liable for items lost in transit, therefore we recommend using a carrier that can provide tracking and insurance. ÜPON cannot be held responsible for items lost during return shipping. 

REPAIRS OR WARRANTY CLAIMS

For information regarding warranty claims please consult the warranty section of our website (ÜPON.com/warranty).

For repairs please email the following information to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Your name and shipping address
  • Order Number (If available)
  • Items Returning
  • A brief description of the issue
  • Photos 

WARRANTY

  • ÜPON will warranty any product with a manufacturer defect for up to one year from the date of purchase.
  • Damages due to use and tear are excluded from warranty.

For any questions about the Warranty Program, contact our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Tuesday, 12 January 2016 16:39

PRIVACY POLICY

 

PRIVACY POLICY

At ÜPON we want you to feel comfortable knowing your information is protected when you browse our website. The information we learn from our customers is to help us personalize and continually improve your experience with ÜPON.

USER CONSENT TO PRIVACY POLICY

Any person accessing, browsing, or otherwise using the ÜPON web site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“information”) pursuant to the terms of this Privacy Policy.

INFORMATION COLLECTED FROM USERS

ÜPON may store information you enter or provide in any way on our website.  This information is collect for example when you: visit our website, place an order, sign up for our email newsletter, or enter a contest or sweepstakes.  The information collected is the billing and shipping addresses, including e-mail address, phone and credit card numbers and expiration dates of Users who purchase products from ÜPON through our website.

Information we collect may also include other personal or preferences information that you provide to us.  It may include information you submit about other people.  For example the name, email and mailing addresses and phone numbers of a gift recipient.

Personal information may also be collected if you send an email or call our customer service department. This information may be used to personalize the services we provide to our Users through product recommendations or special offers that we think will interest you.

AUTOMATIC INFORMATION

Examples of automatic information we collect and analyze to improve our service are: Internet Protocol (IP) address use to connect your computer to the internet, login, e-mail address, password, time zone, computer and connection information such as browser type, version, operating system, purchase history, platform, and browser plug-ins, cookie number, number you used to call our customer service line.  This information is used to help improve our website and to insure it performs optimally for all users.

COOKIES

Certain types of information we automatically collect and store when you interact with our website. This is done using cookies; ÜPON uses cookies and web log files to track site usage. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser to provide a unique personalize shopping experience, store items in your Shopping Cart between visits,

On most browsers you can adjust the settings to prevent your browser from accepting new cookies, to have the browser notify you when you receive new cookies, or how to disable cookies altogether.  However if your web browser does not allow cookies, it may prohibit you using or interacting with all or parts of the ÜPON website. The information cookies provide to ÜPON help us to continually improve our services and information we provide on our website.

USE OF PERSONAL INFORMATION

ÜPON uses personal information to:

  • Fulfill a User’s purchase request and notify Users of their order status.
  • Provide ÜPON customers with changes in our website, product notices, new services, and special offerings.
  • Inform customers about the products that have been purchased from us
  • Improve the ÜPON website, products, services, customer service, and marketing.
  • Respond to Users’ questions or comments
  • Administer a Users’ contest entry

MARKETING SERVICE PROVIDERS

We also share information with companies that provide support services to us, such as the companies that host the ÜPON website, deliver products, maintain and manage customer information and/or customer communications, fulfill promotions, or help us market our products and services. We provide these companies with information so that they may provide services for us, and we do not authorize these companies to use your information for other purposes.

SUBSCRIPTION PREFERENCES

When you provide ÜPON with your email address you will receive our email newsletter.  You may choose at any time to discontinue receiving the ÜPON newsletters by opting out or unsubscribing.

In order to deliver our e-mail newsletters ÜPON will need to supply your email address to specific service providers who deliver e-mails on our behalf.  We also use service providers to authenticate and validate the information provided by our customers to help assure that our e-mail is successfully delivered.

LINKS TO OTHER WEBSITES

Our website or company blog offers links to other sites. We do not provide any personally identifiable customer information to these third-party Web sites. 

These third-party Web sites have their own policies regarding privacy.  If you visit one of these sites you should review the privacy policy on that site.  You may have traveled to our site from via a link or through a banner advertisement on another site.  In such cases the site you linked from may collect information from visitors who click on these banners or links.  You may want to refer to the privacy policies of these third party sites to see how they collect and use this information.

PRIVACY PROTECTION FOR CHILDREN

ÜPON does not knowingly provide our service to persons under the age of 18 in compliance with the Children’s Online Privacy Protection Act.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

ÜPON takes the protection of your information very seriously. ÜPON does not sell or rent your contact information to other marketers.  We may use the information you provide us with to improve and personalize our services, content and advertising.

ÜPON may disclose information about our Users to comply with requirements by Law enforcement or legal process, to respond to claims, or to protect the rights, property or safety of ÜPON or others.

SALE OR ACQUISITION

In the event that another company acquires ÜPON or all or part of its assets, we would provide the corresponding information regarding our customers and other users of this website to the acquirer.

SECURITY

SECURE SOCKETS LAYERING (SSL)

The ÜPON website uses Secure Sockets Layering (SSL) to encrypt your personal information; this includes your credit card number, before it is transmitted over the Internet.  SSL is the e-commerce standard secure online transactions.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

We have taken steps to protect the information we collect from you from unauthorized access. Unfortunately, no system is perfect, therefore, ÜPON makes no representation or warranties with regard to the sufficiency of these security measures. ÜPON shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

CHANGES TO PERSONAL INFORMATION

Once you have made a purchase, registered to receive emails or otherwise registered on our website, please forward all immediate changes to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact Customer Service: +886.423.808.151

AMENDMENTS TO PRIVACY POLICY

We may update the Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 10 days after they are initially posted on the site.  You should check this site periodically to review the most recent Privacy Policy

PRIVACY POLICY DATED September 2016

UPDATES AND REVISIONS: NONE

 

CONTACT INFORMATION

If you have any questions or concerns regarding ÜPON.com or our Privacy Policy you may contact us the following ways:

This email address is being protected from spambots. You need JavaScript enabled to view it.

+886.423.808.151 Hours: 9AM - 6 PM PST

ÜPON OUTDOOR
Taiwan 40876

Tuesday, 12 January 2016 16:38

TECHNICS

“Travel Light, Travel Everywhere” is the key element when we develop our products. Every tent comes with an Air Pillar to replace traditional pole to keep the light weight and compact pack size.

 ICON 05

The tent is very functional and can be quickly set up in many options, you can always set up easily not only with bikes but it also can be set up with 2 trekking poles or directly tie up to trees nearby as alternative options.

  ICONS AP

The Air Pillar is made of durable 210T Polyester in neon yellow color with reflective panel at the bottom, that would help to increase the visibility in the woods. Otherwise, the Air Pillar can also be temporarily used as floating stick in the water.

 

 

  

 

 

Tuesday, 12 January 2016 16:36

THE BRAND

IMG 45922

 

ÜPON came from the word of “UPON” in inspiring and encouraging people to always look up to be positive. You can also see this philosophy on our product with unique and simple design and bright color.

 

5 years ago, Pony Tsai who is the original designer of Bike Tent looking for the factory to make a prototype of his graduated project. He was helpless by the time we met him as there was no factory willing to make only ONE prototype for a college student, so we decided to support him to complete his project for him to pass the final exam from the college. Pony finally proved himself by winning the honor of 2013 iF design concept Award for this project.

 

This was the beginning of ÜPON. In last 5 years, we’ve been continually working to make better products used eco-friendly primer & treatment with our love and enthusiasm to the nature and travel, having inflate Air Pillar to replace traditional pole to keep the tent in a light weight & compact pack size but remaining a roomy space and great ventilation.

 

We know we’ll continually work for more products that you would want to travel with in next 5 years and the next…!

 

 

Meekart


No.384, Sec. 1, Wen Hsin S. 5th Road, Nantun Dist. Taichung City, Taiwan 40876

T:+886-4-23808151
F:+886-4-23809095
info@upon-smile.com
  Privacy Policy